For other international deliveries, email to sales-foreverfamily@ramatex.com.sg

FAQ

Delivery

How will the products be delivered and when can I receive the products after ordering?

Products are delivered free via local courier in the next business day if you completed your order successfully before 5pm.

Orders for 3pcs packs will be mailed free via Singpost and is estimated to reach you in 4 to 8 days excluding the day you placed your order. In certain rare situation, it may take up to 10 days.

For orders which contains items with limited stock, there may be some delay in delivery. We will contact you should there be delay in delivery.


Do you ship internationally?

For international deliveries (outside Singapore), please email sales-foreverfamily@ramatex.com.sg.


Product

Are the kids and the adult sizes of the same material?
Yes, all our masks are of the same material and quality.

Can the masks be worn immediately after removing the packaging?
Yes, our masks are sanitized and can be be worn immediately.

What does the colors of the actual mask look like?
Please see below the samples of the actual masks for reference.

All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

 


How many times can I use the mask and how do I wash the mask?
It is reusable for up to 30 washes.
Please see instructions on how to wash your mask here.

Can I still wear the mask after 30 washes or must we throw away the mask?
We recommend to change to a new mask after 30 washes as the filtration level will drop. Please see below article for more details.

Payments

If I do not have a credit card, can I pay by paypal or other payment methods?

Currently, we only accept credit card payments.

 

Return and Exchange Policy

Our masks are non-exchangeable and non-returnable due to hygiene reasons.

Please ensure that you have selected the correct color and size before confirming your purchase. You may refer to the sizing chart here.

 

Others

For any other questions, please email
sales-foreverfamily@ramatex.com.sg.