Changes to our delivery schedule, please kindly refer to our FAQ page for more details. Free DHL to Malaysia for $100 & above!

FAQ

Delivery

What are the changes in delivery schedule?

Starting 11 October 2020, courier delivery will take 1-3 working days.

How will the products be delivered and when can I receive the products after ordering?

(A) SingPost Normal Mail

For purchases below S$80, there is free delivery via SingPost normal mail (non-trackable) which takes around 5 to 10 days.

You may top-up S$6 for courier delivery within 1 to 3 working days.

For orders placed during festive or peak period, we seek your kind understanding to expect delays of up to 14 days to reach your mail box.

Orders with incomplete address might result in loss of parcel or delay in delivery as well. Please note that SingPost normal mails are non-trackable and we are not able to know exactly which day your parcel will reach your mailbox.

(B) Local Courier Delivery

For purchases above S$80, your parcel will be delivered via courier within 1 to 3 working days.

Kindly note that there will be no courier deliveries on weekends and public holidays.

Orders placed on Fridays will be delivered the following Monday.

For orders which contain items with limited stock, there may be some delay in delivery. Our staff will contact you should there be any delays or changes in delivery dates.

Do you ship internationally?
You may order for deliveries to Australia, Brunei, China, Indonesia, Japan, Malaysia, New Zealand, Philippines and Thailand online.

DHL shipping cost will be calculated at checkout.

DHL Worldwide Express delivery lead time is only estimated and can be delayed by unforeseen circumstances which is beyond our control.

Do note that shipping cost does not include duty and taxes. If any duties and taxes are payable, DHL will bill recipient before package can be received.

For other international deliveries, please email sales@foreverfamily.com.sg.

Product

Are the kids and the adult sizes of the same material?
Yes, all our masks are of the same material and quality.

Can the masks be worn immediately after removing the packaging?
Yes, our masks are sanitized and can be be worn immediately.

How do I know what size is suitable for purchase?
You may refer to our size guide here.

What does the colors of the actual mask look like?
Please see below the samples of the actual masks for reference.


 




How many times can I use the mask and how do I wash the mask?
It is reusable for up to 30 washes.
Please see instructions on how to wash your mask here.

Can I still wear the mask after 30 washes or must we throw away the mask?
We recommend to change to a new mask after 30 washes as the filtration level will drop. 

 

Payments

If I do not have a credit card, can I pay by paypal or other payment methods?

Currently, we only accept credit card payments.

 

Return and Exchange Policy

Our masks are non-exchangeable and non-returnable due to hygiene reasons.

Please ensure that you have selected the correct color and size before confirming your purchase. You may refer to the sizing chart here.

 

Others

For any other questions, please email
sales@foreverfamily.com.sg.